| |
IT Support - Hourly Plan
Items |
H250 Plan |
H200 Plan |
H180 Plan |
H160 Plan |
Number of PC
|
PC/unlimited |
PC/unlimited |
PC/unlimited |
PC/unlimited |
Hourly Charges
|
contact |
contact |
contact |
contact |
Minimum Service
|
2 hours |
3 hours |
4 hours |
6 hours |
Minimum Service Charge
|
contact |
contact |
contact |
contact |
Technical Support Hotline |
Y |
Y |
Y |
Y |
System firmware Update |
Y |
Y |
Y |
Y |
Remote Support Service |
Y |
Y |
Y |
Y |
Regular Data Backup |
Y |
Y |
Y |
Y |
IT Management |
Y |
Y |
Y |
Y |
Service Reports |
Y |
Y |
Y |
Y |
Server Maintenance |
Optional |
Optional |
Optional |
Optional |
Dispatch Arrangement
|
by Appointment |
*** For Server Service Support Plan:Optional
Hotline: (852)3421 1165 / (852)3571 9934
Email: info@gloryplace.hk
Service Areas
Service Coverage：
- Disk defragmentation、Clean up files and Hard disk checking.
- Files and Printer sharing configuration
- Remove Virus, Spyware and Trojan Horse
- Email and internet configuration
- Improve Computer Efficiency
- Regular patch and firmware update
- IT and computer consultation
- Provide data Backup Solution
Details：
- Support hours from 9am to 6pm from Monday to Friday, require appointment for SAT or SUN.
- Maintenance service is not including software, data lost or hardware damage.
- In case of Tropical Cyclone Warning Signal No.8 or above or Black Rainstorm Warning Signal is hoisted on the business day, the office will remain closed for the whole day unless the Tropical Cyclone Warning Signal or Black Rainstorm Warning Signal is lowered at or before 12pm.
- Maintenance service doesn't cover the hardware damage or human error.
- Client pay for the new hardware, software and license if need to perform upgrade or replacement.
- Maintenance service is not including computer peripherals, such as monitor, external harddisk, scanner, digital camera..etc.
Please contact us for more information. |
